General Terms and Conditions of Sale — Al Rezam

Article 1 — Seller Identification

The website alrezam.com (hereinafter “the Site,” “Al Rezam,” or “the Seller”) is published and operated by:

• Company name: Al Rezam
• Email: alrezam.com@gmail.com

Article 2 — Purpose and Scope

These General Terms and Conditions of Sale (“GTC”) govern all contractual relations between Al Rezam and any natural or legal person (“the Client” or “the Buyer”) making a purchase on the Site.

They apply to the exclusion of all other conditions, particularly those applicable in store or via other distribution channels.

The Client declares to have read and accepted these GTC before validating their order. Validation of the order therefore implies full and complete acceptance of the GTC in force on that date.

Al Rezam reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of the order.

Certain provisions below apply only to consumers as defined by the Consumer Code (natural persons acting for purposes outside their professional activity). They are indicated as such.

Article 3 — Products

The products offered for sale are those listed on the Site on the day of consultation, subject to stock availability.

Photographs, illustrations, and descriptions are as accurate as possible but have no absolute contractual value: slight variations in shade, texture, or appearance may exist, particularly due to the Client's screen settings and the natural characteristics of textiles.

The essential characteristics of each product (composition, dimensions, care instructions) are indicated on its product page.

In the event of a product being unavailable after the order has been placed, Al Rezam will inform the Client as soon as possible and will refund the product concerned within a maximum of 14 days.

Article 4 — Prices

Prices are indicated in euros, all taxes included (TTC), excluding delivery costs.

Delivery costs are indicated before the final validation of the order, in the order summary.

Al Rezam reserves the right to modify its prices at any time. The applicable price is that displayed on the day of the order.

Any change in the applicable VAT rate may be reflected in the prices.

An invoice is made available to the Client electronically. A paper invoice can be sent upon request.

Article 5 — Geographical Area

Products are delivered in metropolitan France, Corsica, Monaco, European Union countries, and Switzerland.

Deliveries outside the European Union (including overseas departments and territories): The Client is deemed the importer of the products. Customs duties, import taxes, and any customs clearance fees are their sole responsibility and are not known to Al Rezam at the time of the order. It is the Client's responsibility to inquire with the competent authorities in their country.

Article 6 — Order

6.1 Order Process

To place an order, the Client must:

1. Select products and add them to their cart;
2. Enter their contact details and delivery address;
3. Choose their delivery method and payment method;
4. Check the summary of their order (references, sizes, colors, quantities, address, total amount) and correct it if necessary;
5. Validate the order by clicking on the button marked “Order with payment obligation” or an equivalent phrase;
6. Proceed to payment.

The sale is definitively concluded only after confirmation of the order by Al Rezam, sent by e-mail, and effective collection of the price.

6.2 Proof

Al Rezam's computerized records, kept under reasonable security conditions, are considered proof of communications, orders, and payments between the parties.

6.3 Modification and Cancellation

The Client is invited to carefully check their order before validation.

Any request for modification (size, color, address) must be sent immediately by e-mail to alrezam.com@gmail.com. Al Rezam will endeavor to act on it as far as possible, without guarantee if the order is already being prepared or has been shipped.

This provision is without prejudice to the right of withdrawal provided for in Article 9.

6.4 Refusal of Order

Al Rezam reserves the right to refuse or cancel any order for a legitimate reason, particularly in the event of: a previous dispute with the Client, an abnormal order in terms of usual quantities, suspicion of fraud, or clearly erroneous contact details. The Client will be informed and fully refunded if applicable.

Article 7 — Payment

7.1 Due Date

The full price is due upon order.

7.2 Accepted Payment Methods

• Bank card (Carte Bleue, Visa, Mastercard, American Express) via a secure payment module;
• PayPal;
• Apple Pay, Google Pay, and Shop Pay.

7.3 Security

Payments are secured by Shopify Payments. Al Rezam does not store any bank card data. Transactions are protected by the 3D Secure protocol.

Article 8 — Delivery

8.1 Deadlines

• Preparation and shipping: 1 to 2 working days after order validation.
• Delivery: 2 to 5 working days after shipping, depending on the carrier and the chosen delivery method.

The deadlines indicated on the Site before order validation are contractual. Failing an indicated date, delivery will take place no later than 30 days after the conclusion of the contract (Art. L216-1 of the Consumer Code).

8.2 Delivery Delay

(Consumers) In the event that the announced delivery date is exceeded, the Client may formally request Al Rezam to deliver within a reasonable additional period. Failing execution, they may terminate the contract by registered letter or in writing on a durable medium, and be refunded all sums paid within 14 days (Art. L216-6).

8.3 Transfer of Risks

(Consumers) In accordance with Article L216-4 of the Consumer Code, the risks of loss or damage to the products are transferred to the Client at the moment they — or a third party designated by them, other than the carrier — physically take possession of the products.

Consequently, in the event of loss, theft, or damage to the package during transport, it is up to Al Rezam to bear the burden of the dispute with the carrier. The Client must report the incident to Al Rezam by email as soon as possible, in any case within a reasonable period after the scheduled delivery date.

(Professionals) For professional Clients, risks are transferred upon delivery of the products to the carrier.

8.4 Receipt of Package

The Client is invited to check the condition of the package upon receipt. In the event of apparent damage, it is recommended to make precise and reasoned reservations with the carrier and to inform Al Rezam within 3 days. The absence of reservations does not prevent the exercise of legal guarantees and the right of withdrawal.

8.5 Incorrect Address

In the event of inaccurate or incomplete contact details provided by the Client leading to a return of the package, the re-shipping costs will be borne by them.

Article 9 — Right of Withdrawal (Consumers only)

9.1 Principle

In accordance with Article L221-18 of the Consumer Code, the Client has a period of 14 calendar days from receipt of the last product of their order to exercise their right of withdrawal, without having to give reasons or incur penalties.

9.2 Exceptions

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• goods made to the Client's specifications or clearly personalized (embroidery, personalization, custom-made item);
• goods unsealed by the Client after delivery and which cannot be returned for reasons of hygiene or health protection;
• goods which, after being delivered and by their nature, are inseparably mixed with other items.

However, the right of withdrawal fully applies to promotional and sale items.

9.3 Exercise Modalities

The Client notifies their decision to withdraw by an unambiguous statement:

• by e-mail to alrezam.com@gmail.com, specifying their order number and the items concerned;
• or by using the standard form found in Appendix 1 hereof.

Al Rezam acknowledges receipt of the request without delay and provides instructions as well as the return address.

9.4 Product Returns

The Client returns the products no later than 14 days after notifying their withdrawal, to the return address communicated by Customer Service.

Products must be returned in a condition allowing them to be resold: unworn (beyond trying on), unwashed, unaltered, undamaged, complete with their accessories, attached tags, and in their original packaging.

The Client's liability is only engaged with regard to the depreciation of goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the products (Art. L221-23). If applicable, Al Rezam may apply a proportionate markdown, duly justified.

The direct costs of return are borne by the Client.

The Client is recommended to use a tracked shipping method and, for any shipment with a value greater than €75, to take out insurance. Proof of return is the responsibility of the Client.

9.5 Refund

Al Rezam reimburses the Client for all sums paid, including standard outbound delivery costs, no later than 14 days from the recovery of the products or the provision by the Client of proof of their shipment, the date chosen being the first of these facts.

If the Client has expressly chosen a delivery method more expensive than the standard method offered, the additional cost is not reimbursed.

In the event of partial withdrawal, only the returned products are reimbursed; outbound delivery costs are not reimbursed if part of the order is retained.

The reimbursement is made using the same payment method as that used for the initial transaction, unless expressly agreed otherwise by the Client and without cost to them.

Article 10 — Legal Guarantees

Independently of any commercial guarantee, Al Rezam remains bound by defects of conformity and hidden defects under the conditions provided by law.

Mandatory Information Box (Art. L217-15 of the Consumer Code)

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a defect of conformity appearing. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date of its appearance.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days following their request, without charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed against return of the goods, if:

1. The professional refuses to repair or replace the goods;
2. The repair or replacement of the goods occurs after a period of thirty days;
3. The repair or replacement of the goods causes a major inconvenience to the consumer, particularly when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;
4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the defect of conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not required to request repair or replacement of the goods beforehand.

The consumer does not have the right to terminate the sale if the defect of conformity is minor.

Any period of immobilization of the goods for repair or replacement suspends the guarantee that remained to run until the delivery of the goods in good condition.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

The seller who maliciously obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum of 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles them to a price reduction if the goods are kept or to a full refund against return of the goods.

Implementation

Any request under the legal guarantees must be sent by e-mail to alrezam.com@gmail.com, accompanied by the order number and photographs of the observed defect.

The return costs for a non-conforming product are fully covered by Al Rezam.

Article 11 — Gift Cards

Gift cards are valid for 12 months from their issue date, usable only on the Site, non-reloadable, and not exchangeable for cash. Any unused balance remains available until expiration.

Products purchased using a gift card benefit from the right of withdrawal; reimbursement is then made in the form of a credit of equivalent value.

Article 12 — Customer Service and Complaints

Any question or complaint can be addressed to:

alrezam.com@gmail.com

Al Rezam commits to responding within 48 business hours.

Article 13 — Consumer Mediation and Disputes

13.1 Prior Complaint

The Client is invited to send their written complaint to Al Rezam's customer service in order to seek an amicable solution.

13.2 Mediation

(Consumers) In accordance with Article L612-1 of the Consumer Code, the Client has the right to free recourse to a consumer mediator for the amicable resolution of the dispute, within a maximum period of one year from their written complaint to the Seller.

Designated Mediator: [Name of mediation body] [Postal address] [Website for submission]

13.3 Competent Jurisdiction

These GTC are subject to French law.

(Consumers) In the event of a dispute not resolved amicably, the Client may bring the matter before, at their choice, the court of their domicile, the place of effective delivery of the product, or one of the territorially competent courts under the Code of Civil Procedure.

(Professionals) Exclusive jurisdiction is attributed to the courts of Paris, notwithstanding multiple defendants or third-party claims.

Article 14 — Personal Data

The data collected is necessary for order processing and customer relations. It is processed in accordance with the GDPR and the Data Protection Act.

The Client has a right to access, rectify, erase, data portability, restrict processing, and object, which can be exercised at alrezam.com@gmail.com or with the CNIL.

For more details, consult the Privacy Policy.

Article 15 — Intellectual Property

All elements of the Site — text, visuals, photographs, videos, logos, trademarks, graphic elements, code, layout — are the exclusive property of Al Rezam or are subject to an operating license.

Any reproduction, representation, adaptation, translation, modification, or exploitation, whether total or partial, by any process whatsoever and on any medium whatsoever, is strictly prohibited without prior written authorization, and constitutes an infringement punishable by articles L335-2 and following of the Intellectual Property Code.

Article 16 — Liability and Force Majeure

Al Rezam is bound by an obligation of means regarding the operation of the Site. Its liability cannot be engaged for damages resulting from the use of the Internet (data loss, intrusion, virus, service interruption, or any other problem beyond its control).

Al Rezam cannot be held responsible for the non-performance of its obligations in the event of force majeure as defined by Article 1218 of the Civil Code: natural disaster, fire, strike affecting carriers or postal services, epidemic, administrative decision, or any event beyond its reasonable control.

These provisions do not in any way limit the rights that the consumer Client holds under Articles 8.3, 9, and 10 hereof.

Article 17 — Miscellaneous

Partial nullity. If any clause hereof is declared null or unenforceable, the other clauses shall retain their full validity.

Non-waiver. Al Rezam's failure to invoke a clause hereof at any time shall not be construed as a waiver of its right to invoke it later.

Language. These GTCs are written in French. In case of translation, only the French version is authoritative.