You may request an exchange or refund within 15 days of delivery.
Exchange
- Fill out the return form specifying the new item desired
- Within 48 business hours, you will receive a prepaid return label + a link to pay €5.95 for shipping costs of items to be returned to us.
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After receiving and validating your return, we will send you the new item at our expense.
⚠️Once the exchange is completed, it is no longer possible to request a new exchange or refund.
Outside France: return shipping costs are at your expense.
Refund
- Fill out the return form
- Within 48 hours, you will receive a prepaid return label by email
- After inspecting the items, a refund will be issued within 10 days to your original payment method, provided our return policy below is respected.
Tip: Get free return shipping by requesting a refund as a credit note.
Outside France: return shipping costs are at your expense.
Important Points
- Personalized items, gift sets, and cosmetics cannot be returned or exchanged.
- Items: unworn, unscented, unwashed, and well-folded.
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Must be returned in their original packaging, with all accessories (bag, label, etc.). In case of missing items, a fee of €3 will be deducted from the refund.
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If, after a refund, the amount of your order falls below the free delivery threshold and you had benefited from free delivery, the €5.95 free shipping costs will be reintegrated into the refund calculation.
- Shipping costs paid are never refunded.
- Refused or Unclaimed Packages : Packages refused or returned due to exceeding the waiting period will be re-shipped once the shipping costs are paid again.
- Only one return/exchange is possible per order.
- Any package not picked up in time at a relay point will incur a penalty of €5, in accordance with the fees charged by Chronopost.
- For items valued at >€75, use a package tracking service and insurance.