Delivery in France
- Collection Point — Chronopost (recommended): 2 to 4 business days
- Home Delivery — UPS, with signature: 48 to 72 business hours
- Express Collection Point — Chronopost: 24 to 48 business hours
- Express Home Delivery — Chronopost: 24 hours
How express delivery works
For any order placed before 12 PM on a business day, the package is dispatched the same day and delivered the next morning (Monday to Friday, excluding public holidays). After 12 PM, or on weekends, the order is processed the next business day. Express delivery is not available in Corsica.
Some examples:
| Order | Receipt |
|---|---|
| Monday before 12 PM | Tuesday morning |
| Monday after 12 PM | Wednesday morning |
| Thursday before 12 PM | Friday morning |
| Thursday after 12 PM | Monday morning |
| Friday before 12 PM | Monday morning |
| Friday after 12 PM | Tuesday morning |
Delivery in Belgium and Europe
- Collection Point — Chronopost: 3 to 6 business days
- Home Delivery — DPD / Colissimo: 3 to 6 business days
Indicative delivery times
The displayed times are those communicated by the carriers, for informational purposes only and are not guaranteed. In case of exceptional events beyond our control (carrier strike, bad weather, accident, etc.), delays may occur; in these force majeure situations, shipping costs cannot be refunded.
Tracking and receipt of your package
All our shipments benefit from proof of delivery: signature upon home delivery and collection at a collection point. You will receive a tracking number upon dispatch.
Our responsibility extends until you — or the person you have designated — physically take possession of the package. If your package does not arrive or appears lost in transit, contact us: we will open an investigation with the carrier and proceed with reshipment or refund as appropriate.
Once receipt is established (signature or collection at a relay point by you), the order is considered delivered. In the event of a package announced as "delivered" that you have not received, please notify us promptly: first check with your neighbors or the collection point, then contact us so that we can take the necessary action with the carrier.