FAQ - Frequently Asked Questions

You have 14 days to request a return. All return requests must be made exclusively via the return form here.

Refunds should be processed within 10 days from the return shipment, covering the return period, quality control, and refund issuance.

Personalized items, gift sets, and cosmetic products cannot be returned or exchanged.

You have 14 days after receipt to request an exchange. Shipping costs are shared between the seller and the buyer. All exchange requests must be made exclusively via the return form here.

Please specify the items you wish to return and the items you wish to receive instead, including the model + size + color.

Personalized items, gift boxes, and cosmetic products cannot be returned or exchanged.

Once the order has been confirmed, it is unfortunately no longer possible to modify or cancel it, as order processing begins as soon as the order is confirmed.

If you wish to add items, please place a new order.

If you wish to cancel your order, you will have to wait until you receive it and then request a return via our return form here.

Delivery in France

Relay Point — Chronopost (recommended): 2 to 4 business days
Home — UPS, with signature: 48 to 72 business hours
Express Relay Point — Chronopost: 24 to 48 business hours
Home Express — Chronopost: 24 hours

How express delivery works

For any order placed before 12 PM on a business day, the package is shipped the same day and delivered the next morning (Monday to Friday, excluding public holidays). After 12 PM, or on weekends, the order is processed the next business day. Express delivery is not available in Corsica.

Some examples:

OrderReceiptMonday before 12 PMSaturday morningMonday after 12 PMWednesday morningThursday before 12 PMFriday morningThursday after 12 PMMonday morningFriday before 12 PMMonday morningFriday after 12 PMTuesday morning

Delivery in Belgium and Europe

Relay Point — Chronopost: 3 to 6 business days
Home — DPD / Colissimo: 3 to 6 business days

Estimated delivery times

The displayed times are those communicated by the carriers, for information purposes only and not guaranteed. In the event of exceptional circumstances beyond our control (carrier strikes, bad weather, accidents, etc.), delays may occur; in these situations of force majeure, shipping costs cannot be refunded.

Tracking and receipt of your package

All our shipments benefit from proof of delivery: signature upon home delivery and pickup at a relay point. You will receive a tracking number upon shipment.

Our responsibility extends until you – or the person you have designated – physically take possession of the package. If your package does not arrive or appears to be lost in transit, contact us: we will open an investigation with the carrier and arrange for reshipment or refund as appropriate.

Once receipt is established (signature or pickup at a relay point by you), the order is considered delivered. If a package is marked as "delivered" but you have not received it, please notify us promptly: first check with your neighbors or the relay point, then contact us so we can take the necessary steps with the carrier.

First and foremost, please check your spam or junk mail folder—the email might have ended up there.

If you still can't find anything, contact us by email, providing the following information:

Full name
Approximate date and time of the order

Once the order is confirmed, you will receive your tracking number within 48 business hours

Time limit

You have 14 days from receipt of your package to request a return.

Item condition

Items must be unworn, unwashed, unscented, and folded as originally received

to avoid creasing. Personalized items, gift sets, and cosmetics cannot be returned or exchanged as they cannot be resold.

Packaging

Items must be returned with all original plastic packaging and labels. In case of missing packaging, €3 will be deducted from the refund.

Shipping costs

Shipping costs are never refundable, and if you benefited from free delivery and return the entire order, the shipping costs will be deducted from the refund.

Single return or exchange

Only one return or exchange is allowed per order. After an exchange, it will no longer be possible to make a new one.

Unclaimed / refused packages

Any package not collected from a relay point or refused upon delivery incurs a €5 fee, charged by the carrier, which will be deducted from your refund.